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ITIL :: View topic - Governance on service modeling
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Governance on service modeling

 
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1234
Newbie
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Joined: Feb 20, 2017
Posts: 3

PostPosted: Tue Feb 21, 2017 10:29 pm    Post subject: Governance on service modeling Reply with quote

1) We have quarterly validations with owners as per the governance part.
2) Modeling in CMDB is partially updated and the topology is updated only we receive request from service owner ( approved change )

Can any one please let me know how we can create a proper governance to keep the models/topologies up to date ?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3571
Location: London, UK

PostPosted: Wed Feb 22, 2017 7:47 am    Post subject: Reply with quote

1234

Is there a configuration Manager ?
is there any policy or process in place.

ADMIN: Remove the duplicate
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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1234
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Posts: 3

PostPosted: Wed Feb 22, 2017 12:07 pm    Post subject: Reply with quote

Thank you for the reply.

For removing duplicate CI , we have aging mechanism in place however i am talking about topologies.

If there is any new addition in the topology and people bypass the cab approvals, how do we trace those unauthorised changes and update the topologies ?
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