Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
NOTE: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Search
Languages
Select Interface Language:
Advertising
Please contact us via the feedback page to discuss advertising rates.
I'm looking for some help, does any one categorise their changes past the change type, like technical, configuration etc?
What do you use and how does it work?
Joined: Sep 16, 2006 Posts: 3590 Location: London, UK
Posted: Wed Jul 05, 2017 4:38 pm Post subject:
You can classify a change request as broadly or narrow that your tool allows.
However, you have to manage the classification - and if you make overly detailed then it will sort of defeat the purpose
You use general classifications such as - hardware, software, network, documentation and if you add the Configuration items, the further classifications will be noticed in the CIs _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum