Joined: Sep 16, 2006 Posts: 3581 Location: London, UK
Posted: Wed Jul 05, 2017 4:38 pm Post subject:
You can classify a change request as broadly or narrow that your tool allows.
However, you have to manage the classification - and if you make overly detailed then it will sort of defeat the purpose
You use general classifications such as - hardware, software, network, documentation and if you add the Configuration items, the further classifications will be noticed in the CIs _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum