Joined: Sep 16, 2006 Posts: 3570 Location: London, UK
Posted: Wed Jul 05, 2017 4:38 pm Post subject:
You can classify a change request as broadly or narrow that your tool allows.
However, you have to manage the classification - and if you make overly detailed then it will sort of defeat the purpose
You use general classifications such as - hardware, software, network, documentation and if you add the Configuration items, the further classifications will be noticed in the CIs _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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