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The Itil Community Forum: Forums

ITIL :: View topic - change management process
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change management process

 
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mojde
Newbie
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Joined: Jul 10, 2017
Posts: 6

PostPosted: Mon Aug 07, 2017 8:52 pm    Post subject: change management process Reply with quote

hi every body

If a customer of an organization request a new service, can we consider this requests as a normal change? It should be noted, in this organization most of the requests are standard changes. (In order to receive ISO/IEC 20000)

thanks!
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3570
Location: London, UK

PostPosted: Wed Aug 09, 2017 5:02 am    Post subject: Reply with quote

A new service is not a change per se.

It may end as a Change - but that depends on your IT workflows for thae creation of a new service (CIs) and its components and the multitude of related

Get a copy of the ISO 20000 requirements is the only answer
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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