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ITIL :: View topic - Need ITIL Process operations consultant
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Need ITIL Process operations consultant

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Joined: Nov 09, 2016
Posts: 1

PostPosted: Thu Nov 10, 2016 2:32 pm    Post subject: Need ITIL Process operations consultant Reply with quote

Looking for ITIL Operations consultants (experience in all or some of the processes) with work experience of 4-12 yrs for Tech Mahindra.Job location - Chennai, Bangalore, Hyderabad & Pune.
Pls email your resume to <<>>. Those shortlisted will recieve a call or email from Tech Mahindra
Job Description:
ITIL Process operations consultant will perform the ITIL specific activities for the large managed services engagement. Person should work as co ordinator such as Incident/ Problem / Change / Release or similar roles
Apart from executing process operations work, this role requires Identification of continual improvement and drive those improvements
Knowledge Requirement:
Demonstrates knowledge and experience in the following areas
ITIL Process based on Version 3
Service Level Reporting
Strong expertise in Service Operations and Service transition
Process documentation
Driving service improvements
Detailed documentation of ITIL process, the process document should consists of inputs / outputs, process dependencies, RACI Metrics, detailed process steps, KRA, metrics
Prepare training material and conduct training
Perform ITIL process based audits
Advice tools team to configure ITIL process
Drive Continual Service Improvements
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Joined: May 16, 2017
Posts: 1

PostPosted: Wed May 17, 2017 7:36 am    Post subject: Reply with quote

Are there ITIL openings currently?
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