Posted: Wed Nov 08, 2017 9:29 pm Post subject: Incident management best practices
Good morning Ladies and Gentleman ,
Hope that you all are very well today and ready for saving the world once again
I would like to raise a topic regarding best practice of incident management. Iím interested on your opinion how you work, what improvements you implement during your work which help you to speed up in your work, what tips you can give to new persons. Of course every project has its own process, however there are similar steps that we all need to stick. But after that discussion there might be ideas for new improvements which helps us all at the endÖ
How about your real life situation which was so impossible that you remembered till today ?
Letís start a discussion how it looks in your company.
Ready ? Steady ? Go !
Joined: Sep 16, 2006 Posts: 3596 Location: London, UK
Posted: Tue Nov 14, 2017 6:42 pm Post subject:
ITIL is where Incident Management best practice is found.
Most if not all companies follow the basic principles of ITIL - either forced on them by their IT SM tool or forced on their chosen tool _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
That is what i want to discuss, what tool is used the most, any hints that managers have that can help in their daily tasks, what reports help them to reach their kpi's and so on ... most companies used itil but non of them are using that in 100%, there is always some deviation from the rule.
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