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ITIL :: View topic - Managed service company for ISO20000
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Managed service company for ISO20000

 
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sonicsai
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Joined: Nov 13, 2017
Posts: 2

PostPosted: Mon Nov 13, 2017 9:48 pm    Post subject: Managed service company for ISO20000 Reply with quote

Our company is a managed service company. We manage IT services for our customers.

We are looking to become ISO 20000 certified, but I am struggling to understand how we can do this when we have 5 different customers with 5 different service management systems in place.

Has anyone done something like this? How did you structure the system?

I have done the ITIL foundation, boss has more advanced ITIL training.


Thanks in advance.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3581
Location: London, UK

PostPosted: Tue Nov 14, 2017 2:44 am    Post subject: Reply with quote

Why does your org want the ISO20000 certification.

Are you aware of what it actually means ?
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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sonicsai
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PostPosted: Thu Nov 16, 2017 11:19 pm    Post subject: Reply with quote

Our org wants ISO20000 so that they can win more business, also want to imporove our own processes.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3581
Location: London, UK

PostPosted: Fri Nov 17, 2017 1:52 am    Post subject: Reply with quote

ISO 20000 certification is very specific

All of the IT SM processes must be in place that are part of ISO 20000

so if you support 2 different customers and have all of the IT SM processes in place for 1 but not for the other
You could get the ISO certification for the one customer

but all that means is that you have ISO2000 certification for 1 customer

discuss with a IT SM professional who has experience in ISO20000
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ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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