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ITIL :: View topic - Application Owner Review Question
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Application Owner Review Question

 
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Troy
Newbie
Newbie


Joined: Jan 14, 2018
Posts: 1

PostPosted: Wed Apr 18, 2018 11:44 am    Post subject: Application Owner Review Question Reply with quote

Hi all,

Iím hitting a wall mentally with a somewhat specific scenario. We have our application ownerís review and endorse changes prior to Change Manager or CAB review, and that works fine for most situations.

Where Iím caught is for changes that impact many systems, for example firmware upgrades on routers in a datacentre. This has the ability (due to lack of redundancy, etc. but thatís another issue Rolling Eyes ) to bring down most of our applications, but at the same time it doesnít seem efficient to have 20+ each review and endorse a change, as we all know it would take months to get everyone to sign off.

My thoughts would be for such large impacts the change will be going to CAB anyway, to which these application owners are members (if they decide to attend!), and the review and endorsement is completed at that stage. Iím wondering how others in the CM field would approach this sort of situation?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3603
Location: London, UK

PostPosted: Wed Apr 18, 2018 2:53 pm    Post subject: Reply with quote

Is there a Infrastructure CAB ?

We have two - application & infrastructure

we also have a review meeting - weekly - before the two cabs where upcoming infrastructure and application planned works and the interaction between. This meeting fuels the Forward Schedule of Change
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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