Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

THE ITIL BOOKS

The five ITIL books can be obtained directly from the publisher's website:
HERE

Or as downloadable PDFs: HERE

Current Membership

Latest: SilviaDu
New Today: 34
New Yesterday: 31
Overall: 234818

People Online:
Visitors: 124
Members: 1
Total: 125 .

Login
Nickname

Password

Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement
Outsourcing

How to set up
IT Change Management
Process Info-Graphic

NOTE: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Search



Languages
Select Interface Language:


Advertising
Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Change Management - Successful or Failure??
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Change Management - Successful or Failure??

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
LucyG
Newbie
Newbie


Joined: Jul 17, 2018
Posts: 2

PostPosted: Tue Jul 17, 2018 7:41 pm    Post subject: Change Management - Successful or Failure?? Reply with quote

Hi,

Just putting a feeler out there! There has been ALOT of discussion in my company regarding the successful/failed change.

Does anyone use any other categories, for instance if a change over runs, is that considered a success as it did achieve what is set out to do? Success with issues is being banded around a bit here???

Any thoughts?

L Twisted Evil
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3603
Location: London, UK

PostPosted: Thu Jul 19, 2018 3:34 pm    Post subject: Reply with quote

what does your change management policy states regarding the success criteria for a change

that is all that
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
LucyG
Newbie
Newbie


Joined: Jul 17, 2018
Posts: 2

PostPosted: Thu Jul 19, 2018 5:24 pm    Post subject: Success with Issues Reply with quote

Hey John,

Its the policy they are thinking of reviewing and adding another category? What would success with issues actually be????

Cheers
L
Back to top
View user's profile
UKIT
Itiler


Joined: Sep 26, 2007
Posts: 48
Location: England

PostPosted: Thu Jul 19, 2018 5:41 pm    Post subject: Reply with quote

Just to add.
As stated earlier your Change Management policy will define what constitutes a change as “successful or failure”
The criteria needs to be defined.
I’ve had a similar experience where an approved change was successfully implemented from an IT perspective (Application Software Update)however, the time frame to carry out the work exceeded what was agreed by the CAB. (CAB membership consisting of various senior IT personnel, including the business)

The system needed to be back online by 08:00 but wasn’t actually available to the business until 08:40.
The application in question was subject to “availability management agreements” where a system is contracted to be available to the business for a defined period of time, the 40 minutes of unauthorised downtime negatively impacted the business.

With system availability management being reported on where senior IT Management conduct monthly service review meetings with the business, the unplanned service outage was classified as an IT Incident.
The Change was considered as failed as the approved RFC was subject to a specific time frame which was not met.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.