Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: RileyMel
New Today: 15
New Yesterday: 59
Overall: 236316

People Online:
Visitors: 183
Members: 2
Total: 185 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

Interactive Forum Now Open
Community News
We are pleased to announce that the interactive ITIL forum is now up and running. Please feel free to register and participate.

The Forum enables lively discussion on all aspects of the IT Infrastructure Library, including certification, jobs, training, and general ITIL issues.

You can enter the forum via selection of the Forum option on from the menu on the left hand side, or alternatively via this link

Posted by matrix0 on Wednesday, September 03 @ 08:04:56 EDT (31380 reads)
(Read More... | Score: 2.93)

Basics: Frequently Asked ITIL Questions Part 1
Community News
1. What is ITIL?
ITIL (), is a series of documents that are used to aid the implementation of a framework for IT Service Management, or quoting the OGC: "a consistent and comprehensive documentation of best practice for IT Service Management".

2. Who created it?
The 'IT Infrastructure Library' was originally created by the United Kingdom Government, but is now used throughout the world.

3. What are the ITIL volumes?
ITIL currently comprises five volumes: Service Strategy; Service Design; Service Transition; Service Operation; and Continual Service Improvement. This is a significant change from the previous release.

4. What is the OGC?
The OGC stands for the 'Office of Government Commerce'. This is the part of the UK Government which owns ITIL., and is an "independent Office of the Treasury reporting to the Chief Secretary".

5. What is the ITIL Toolkit?
This is the main support resource for ITIL. See top right panel for a more complete description.

6. What is the ITIL Foundation Exam and Foundation Certification Scheme?
This is an independent exam leading to the Foundation Certificate in IT Service Management. This is one of three current certificates, the others being: the Practitioner's Certificate in IT Service Management and the Manager's Certificate in IT Service Management.

7. What is the 'ITIL Open Guide'?
This is an 'open source' public project intended to document ITIL basics and all aspects of implementation. It is being developed on the website.

8. Is there a Register of Certifications?
Not an official one, no. However, a register is being maintained as part of the open guide, via the following URL:

Posted by matrix0 on Monday, September 01 @ 07:15:28 EDT (65890 reads)
(Read More... | Score: 3.67)

How long have you been involved with ITIL?

It's all totally new to me
Recently started learning about it
Fairly experienced but have never implemented it
Experienced and started implementation
Have fully implemented it
Just call me a guru!


Votes 14663


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.