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For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
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Service related resources
Service Level Agreement
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Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
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| Most Popular - Top 25 | Show Top: [ 10 - 25 - 50 | 1% - 5% - 10% ]
| ITIL Zone  Description: Small but useful ITIL information site., particularly suited to beginners Added on: 01-Sep-2003 Hits: 5962 Rating: 5.0 (1 Vote) Rate this Site | Details Category: ITIL Portals and Websites
ITIL and ITSM World  Description: Probably the most well known ITIL commercial portal. Contains background, information and a substantial collection of ITIL support resources and documentation. Added on: 01-Sep-2003 Hits: 5895 Rating: 4.0 (1 Vote) Rate this Site | Details | Comments (1) Category: ITIL Portals and Websites
ITIL.Org Description: Achieving IT service leadership Added on: 29-Feb-2004 Hits: 3868 Rating: 9.0 (2 Votes) Rate this Site | Details Category: ITIL Portals and Websites
The ITIL Toolkit Description: Comprehensive resource to accompany ITIL, including presentations, guides and checklists Added on: 29-Feb-2004 Hits: 3723 Rating: 1.0 (1 Vote) Rate this Site | Details Category: ITIL Portals and Websites
ITIL.Info Description: Specializing in making the itil processes measured Added on: 29-Feb-2004 Hits: 3243 Rating: 6.4 (2 Votes) Rate this Site | Details | Comments (1) Category: ITIL Portals and Websites
Self Study ITIL Foundation Course Description: This was the first self study course for version 3 of the ITIL Foundation Exam. It is fully downloadable. Added on: 07-Jul-2004 Hits: 2995 Rating: 9.3 (3 Votes) Rate this Site | Details Category: Training: ITIL / ITSM
Software-Engineer.Org Description: A community for software engineers and software engineering. Added on: 03-Mar-2004 Hits: 2450 Rate this Site Category: Service Management and Governance
Computer Measurement Group Description: CMG is the world's leading organization for the exchange of
ideas and information among professionals charged with the
measurement and management of enterprise computer systems and networks. CMG addresses computer performance evaluation issues across the full spectrum of hardware, operating systems, subsystems, and networks. Added on: 13-Jul-2004 Hits: 2358 Rating: 3.0 (1 Vote) Rate this Site | Details | Comments (1) Category: Technology & Business Consultants
ITSMI Description: IT Service Management portal offering training. consulting and tools. Added on: 01-Mar-2004 Hits: 2285 Rating: 2.0 (1 Vote) Rate this Site | Details | Comments (1) Category: ITIL Portals and Websites
ISO 20000 Directory Description: Portal dedicated specifically to the ISO 20000 service management standard Added on: 03-Mar-2004 Hits: 2238 Rating: 7.0 (1 Vote) Rate this Site | Details | Comments (1) Category: Standards
Harris Kern Enterprise Computing Institute Description: Represents the industry’s leading minds behind the design and implementation of ‘world-class’ IT organizations Added on: 26-May-2004 Hits: 2193 Rating: 7.3 (3 Votes) Rate this Site | Details Category: Service Management Consultancy
Serview Description: Entry portal offering information and education for both ITIL and ITSM Added on: 01-Mar-2004 Hits: 2119 Rate this Site Category: ITIL Portals and Websites
triOS Accredited ITIL/ITSM Training Description: EXIN and ISEB accredited IT Service Management training in the Greater Toronto Area. Our EXIN and ISEB approved curriculum and exams will provide you with the training you need to gain internationally-recognized skills and certification. Our ITSM Foundations, Practitioner and Masters Programs consist of dynamic and intensive, interactive workshops that provide participants with the essential knowledge and tools required to successfully implement ITIL Processes. Exams are included and are scheduled on the last day of class. Added on: 01-Apr-2004 Hits: 2108 Rating: 4.0 (1 Vote) Rate this Site | Details | Comments (1) Category: Training: ITIL / ITSM
Phil Verghis Description: The definitive global resource for helpdesks, customer relationship management and technical support Added on: 14-Jul-2004 Hits: 2106 Rating: 8.7 (7 Votes) Rate this Site | Details | Comments (1) Category: Technology & Business Consultants
Balogh International Description: Provision of ITIL books and support materials Added on: 15-Mar-2004 Hits: 2094 Rating: 8.1 (3 Votes) Rate this Site | Details | Comments (1) Category: ITIL Portals and Websites
Your Link Here Description: If you are a consultancy firm, and require a link in the directory, simply provide a link back the ITIL Community Portal and submit your site via the option above Added on: 12-Jul-2004 Hits: 2051 Rating: 5.9 (2 Votes) Rate this Site | Details | Comments (1) Category: Technology & Business Consultants
Service Level Agreements Description: A complete service level agreement template and guide Added on: 29-Feb-2004 Hits: 2023 Rating: 8.0 (1 Vote) Rate this Site | Details Category: Service Management and Governance
erp4it Description: A fascinating blog, dedicated to the emerging subject of enterprise IT automation. Added on: 19-Jul-2004 Hits: 1989 Rating: 9.0 (1 Vote) Rate this Site | Details | Comments (1) Category: Technology & Business Consultants
GE IT Solutions, Inc Description: Provider of ITIL-based consulting services combined with Six Sigma rigor to ensure that best practices are optimized with world-class quality controls. Added on: 18-Mar-2004 Hits: 1962 Rating: 9.3 (2 Votes) Rate this Site | Details Category: Service Management and Governance
Six Sigma Description: An introductory kit for the six sigma methodology Added on: 03-Mar-2004 Hits: 1883 Rate this Site Category: Other Methodologies
Ahead Technology Inc. Description: Ahead Technology, is the first ITSM/ITIL Training Provider in North America to become accredited by EXIN, the ITIL International Examination and Certification Institute for our course leading to ITIL Service Management Foundation Certificate. We are committed to help our clients meet their ITSM challenges through the provision of efficient and cost effective ITSM/ITIL Training Solutions.
Added on: 07-Apr-2004 Hits: 1849 Rating: 10.0 (1 Vote) Rate this Site | Details Category: Training: ITIL / ITSM
ICT Management Description: Site with reference to educational material directly linked to the content of the ICT service management book/discipline. Added on: 14-May-2004 Hits: 1786 Rate this Site Category: Training: ITIL / ITSM
GE IT Solutions, Inc Description: Provider of ITIL-based consulting services combined with Six Sigma rigor to ensure that best practices are optimized with world-class quality controls. Added on: 18-Mar-2004 Hits: 1764 Rate this Site Category: Service Management Consultancy
CMIIUG Description: The Configuration Management II Users Group web site. Added on: 18-Jun-2004 Hits: 1656 Rating: 6.0 (1 Vote) Rate this Site | Details | Comments (1) Category: Service Management General Directory
Opticom iView Description: Automates service level management, replacing expensive manual error-prone service level reporting with automated best-practice-based service level management. Added on: 15-Mar-2004 Hits: 1544 Rating: 10.0 (1 Vote) Rate this Site | Details Category: Service Management and Governance
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The ITIL Toolkit is designed to help guide you through ITIL and the ITIL process.
It includes a variety of components: an ITIL guide; a Management Presentation; the ITIL fact sheets; an ITIL compliance assessment kit; and and ITIL presentation template.
It is fully documented on its own specific web site: ITIL Toolkit
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