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by Knorpi
Fri Sep 27, 2013 12:14 pm
Forum: Problem Management
Topic: Problem Control and Error Control in ITIL v3?
Replies: 0
Views: 4817

Problem Control and Error Control in ITIL v3?

Hi, I have several books about ITIL v3 that describe the problem management process including the phases "problem control" (root cause analysis) and "error control (finding the solution). However, I found some postings in some forums where people say that "problem control" and "error control" were c...