Search found 5 matches

by Nizmo
Wed Oct 15, 2014 9:33 am
Forum: Problem Management
Topic: Root cause descriptions
Replies: 1
Views: 5711

Root cause descriptions

Please advise if you could help, we currently having a debate on how descriptive to be when documenting just the root cause portion of the Problem document. 1. Do you encompass details of what caused the problem, who caused it, when it happened, why it happened, where it happened and how it manifest...
by Nizmo
Wed Dec 18, 2013 10:23 am
Forum: Problem Management
Topic: Classification of Emergency Changes
Replies: 3
Views: 7690

LOL - hit the nail on the head, thanks for the reply. Most of them comes down to poor planning or just shouldn't be considered as an emergency.
by Nizmo
Wed Dec 18, 2013 5:31 am
Forum: Problem Management
Topic: Classification of Emergency Changes
Replies: 3
Views: 7690

Classification of Emergency Changes

I am trying to classify the emergency changes that took place within this year to determine if these emergency changes could have been prevented. I have come up with just 3 classification names and was wandering if there is more areas that I could include in this list. List: Insufficient Testing Ins...
by Nizmo
Mon Oct 14, 2013 8:28 am
Forum: Problem Management
Topic: Multiple CI's
Replies: 3
Views: 5507

Thank you for you response. My question is based on the tool we are using which doesn't allow for multiple impacted CI's but only 1. The Incident portion of this tool does allow for multiple CI's but it is not always known by the Incident team what the impacted CI's are and that is what the Problem ...
by Nizmo
Mon Oct 14, 2013 4:17 am
Forum: Problem Management
Topic: Multiple CI's
Replies: 3
Views: 5507

Multiple CI's

Do you think it is advisable to have multiple affected CI's in a single problem record?