Search found 5 matches

by hassan
Sat Jan 11, 2014 8:24 am
Forum: Miscellaneous
Topic: news room
Replies: 2
Views: 6646

news room

hello

how can i apply ITIL into a news room system, and ain't the system considered a component or it can be a service on its own.
need some advices
by hassan
Sat Jan 11, 2014 8:22 am
Forum: ITIL Discussion
Topic: project place in ITIL
Replies: 1
Views: 6807

project place in ITIL

hello

how to classify project while implementing ITIL in my organization, can i consider it a service or a sum of processes, and can i apply the same roles in it
by hassan
Sat Jan 11, 2014 8:20 am
Forum: ITIL Discussion
Topic: systems in service design
Replies: 0
Views: 5274

systems in service design

hello

i've in my IT infrastructure a video server system "HARRIS" is there any suggestions on how to create a service catalog for this system, or is the system considered a service or something else ?
by hassan
Sat Jan 04, 2014 6:13 am
Forum: Miscellaneous
Topic: RACI chart
Replies: 1
Views: 5526

RACI chart

hello

what are the best practices for X and Y columns in the RACI chart
services/roles?
processes/roles?
etc....
i appreciate attaching a excel chart
by hassan
Wed Jan 01, 2014 10:55 am
Forum: ITIL Discussion
Topic: IT department structure
Replies: 2
Views: 7045

IT department structure

hello

any advices from experts on creating the best IT dept. structure (roles and teams) for an enterprise with hundreds of employees, hundreds of computer, dozens of servers.....

what i have now is:
IT administrators
IT support
Manager

:( :( :( :( :( :(