Search found 3 matches

by praven0078
Wed Jul 17, 2019 12:09 am
Forum: Change Management
Topic: Categorise changes raised for testing purpose
Replies: 2
Views: 594

Categorise changes raised for testing purpose

Hi Forum We have some changes raised (especially Custom Hotfix) within our Organisation that are aimed at fixing existing BUGs in the infra environment. a classic e.g. CheckPoint Firewall L2TP issue. I guess, My question is "Do we classify them as Failed changes if the hotfix doesn't fix the issue a...
by praven0078
Thu Dec 06, 2018 3:29 pm
Forum: Problem Management
Topic: Problem Management Template
Replies: 2
Views: 1401

Problem Management Template

Hi Fellow Problem Managers I have been away from this PM space for a long time now and I was looking to valuable inputs from this forum group. What's the best approach & effective way to reduce Problem tickets? Hoping to get any insights from hard-core Problem Managers who could share their experien...
by praven0078
Mon Nov 23, 2015 11:45 pm
Forum: ITIL Service Delivery
Topic: How to spruce up existing Service Deli. process for SOC Team
Replies: 0
Views: 2810

How to spruce up existing Service Deli. process for SOC Team

I'm looking for some advice/inputs on delivery slackness that was identified by a surprise floor/process audit performed by internal auditor against SOC team. Four major issues that were unearthed against SOC team with respect to service delivery which needs immediate attention: • Multiple ticket ho...