Search found 16 matches

by Cking
Mon Jun 28, 2010 4:51 pm
Forum: ITIL Discussion
Topic: Which one is legal, SLA or Underpinning Contract?
Replies: 10
Views: 7920

I see SLA (as contract) and Underpinning Contract as relative terms. As a service provider, I sign an SLA with my customer. In order to meet those SLAs, I am dependent on my ISP to provide me with a particular level of service and negotiate and sign an SLA with them ... with Me as the Customer. So t...
by Cking
Mon Jun 28, 2010 4:35 pm
Forum: ITIL Discussion
Topic: Long Range Planning
Replies: 6
Views: 5270

Every few years or so, IT lays out an infrastructure roadmap that incorporates not only foreseeable capacity increases, but also fundamental technology changes or upgrades. Often times this turns into a domino effect of internally initiated projects that will span several years to budget and complet...
by Cking
Fri Jun 11, 2010 10:52 am
Forum: Related Topics
Topic: Capturing e-mails
Replies: 5
Views: 10759

Finally found something that might suit my needs:
Email2DB
Still investigating, but it looks promising.
by Cking
Fri Jun 11, 2010 10:43 am
Forum: ITIL Discussion
Topic: Capacity elements for WAN
Replies: 3
Views: 3224

On the wire - Latency Are you / can you capture device specifics - Router/Switch CPU and memory use. Are you including Physical capacity of local environments? - Port count Faults, errors, failover/alerts could also affect capacity and throughput. Do you want to get down to the level of What is eati...
by Cking
Thu Jun 03, 2010 10:55 am
Forum: Related Topics
Topic: Capturing e-mails
Replies: 5
Views: 10759

Capturing e-mails

I'm working on a process somewhere in the midst of Incident Management and Problem Management. We have numerous home-grown scripts, across several platforms that send e-mails to specific groups of people when particular events are detected (file rec'd/not rec'd, queue length, age, etc)[IM]. However,...
by Cking
Fri Apr 23, 2010 4:48 pm
Forum: Problem Management
Topic: Major Incident
Replies: 8
Views: 9132

When I set up an Incident Management process, I stressed that I was defining Roles and Responsibilities. The People that filled those roles could change at any time. This way, whoever is fulfilling the "Problem Manager" ROLE can certainly step in to help with the Incident Management process (hopeful...
by Cking
Wed Aug 26, 2009 10:37 am
Forum: ITIL Service Delivery
Topic: Capacity Mgmt Metrics
Replies: 4
Views: 5869

by Cking
Fri Jul 24, 2009 10:23 am
Forum: Problem Management
Topic: Problem Scenario - Problem Work-Around vs Resolution
Replies: 6
Views: 6644

by Cking
Wed Jul 22, 2009 11:11 am
Forum: Change Management
Topic: Training on Change
Replies: 2
Views: 3314

by Cking
Mon Jul 06, 2009 12:08 pm
Forum: ITIL Service Delivery
Topic: Missed SLA reporting
Replies: 5
Views: 9269

by Cking
Tue Jun 30, 2009 2:46 pm
Forum: ITIL Discussion
Topic: End User Experience Monitoring Tools
Replies: 11
Views: 6495

by Cking
Wed Jun 17, 2009 10:39 am
Forum: ITIL Service Delivery
Topic: Service Capacity Mgmt
Replies: 23
Views: 21361

by Cking
Wed Jun 17, 2009 10:27 am
Forum: ITIL Service Delivery
Topic: Service Capacity Mgmt
Replies: 23
Views: 21361

by Cking
Fri Jun 12, 2009 4:56 pm
Forum: ITIL Service Delivery
Topic: Service Capacity Mgmt
Replies: 23
Views: 21361

by Cking
Thu Mar 05, 2009 11:36 am
Forum: ITIL Certification
Topic: Is ITIL right for me?
Replies: 1
Views: 2493

Is ITIL right for me?