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by JayashreeNithiyanand
Fri Jul 08, 2016 2:40 pm
Forum: ITIL Service Delivery
Topic: Parent - Child SLA for Major Incidents
Replies: 0
Views: 2814

Parent - Child SLA for Major Incidents

Hi all, your thoughts on the below scenario would help - When i child multiple Incidents to a Parent Incident which has a severity 1, what should be the severity of all the child Incidents will they all be Sev 1 or should they be at a lower severity ? For ex. I have a critical outage and the issue i...