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by Eric782
Wed Jan 13, 2016 10:01 am
Forum: ITIL Service Delivery
Topic: Best process & classification for a broken iPad
Replies: 1
Views: 3058

Best process & classification for a broken iPad

Scenario: User breaks their iPad. Should they create/open an incident? Or, should they be instructed to go directly to the Service Directory and select "iPad Service Request"? Should an incident be created first (since a CI is indeed broken) and then a Service Request opened off of that? And then th...