Search found 6 matches

by paul0738
Thu Jul 21, 2016 9:37 am
Forum: ITIL Certification
Topic: Passing ITIL Intermediate Exams..Revealed!
Replies: 30
Views: 53998

These ones from BCS:

ITIL® Operational Support and Analysis Certificate
ITIL® Planning, Protection and Optimisation Certificate
ITIL® Release, Control and Validation Certificate
ITIL® Service Offerings and Agreements Certificate
by paul0738
Tue Jul 19, 2016 6:19 am
Forum: ITIL Certification
Topic: Passing ITIL Intermediate Exams..Revealed!
Replies: 30
Views: 53998

Well I received no 'proof' I attended classroom training when I did for one of my intermediate exams, and I was not required to show proof I had taken a classroom based course before I took the exam-only at BCS, BCS also ask if you are doing a resit or not and sell you the exam either way. BCS provi...
by paul0738
Mon Jul 18, 2016 5:21 pm
Forum: ITIL Certification
Topic: Passing ITIL Intermediate Exams..Revealed!
Replies: 30
Views: 53998

It might be a tad ambiguous. You could take the following to mean EACH exam requires 21 hours of classroom training or that the Eligibility for the entire Capability course just requires 21 hours of classroom training. "Eligibility for Capability module examinations Candidates shall fulfil the follo...
by paul0738
Fri Jul 15, 2016 11:25 am
Forum: The ITIL Service Desk
Topic: How to log Effort / ticket for mass updates
Replies: 6
Views: 6234

Hi Sreeni, Your approach to use parent and child tickets is the ideal one, especially if you have a tier one support desk to perform triage. Failing that you should define issues by severity p1, p2,p3 for example. You can decide upon the scope, extent, and impact to apply to each level. In your repo...
by paul0738
Fri Jul 15, 2016 11:14 am
Forum: The ITIL Open Guide
Topic: Please answer these questions if you have an experience
Replies: 3
Views: 6128

Hi Tanpreet, The Charming viking answered question one well enough. I think I can add a we bit more value than him on the some of the others. 2: Service Operations Management in BAU would be a critical one, however governance cannot be applied to just one module, it should be taken into account when...
by paul0738
Fri Jul 15, 2016 10:50 am
Forum: ITIL Certification
Topic: Passing ITIL Intermediate Exams..Revealed!
Replies: 30
Views: 53998

seeker, you have to take the course before you take the exam the ato willhave sample exams NOT true. You are required to have completed only 30 hours of classroom training, a standard five day course would give you that. Once you have completed just one Intermediate exam in a classroom you can then...