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by ProblemGuyAKLC
Mon Oct 31, 2016 8:05 pm
Forum: Problem Management
Topic: Process focused Problem Management is not working.
Replies: 2
Views: 5146

Process focused Problem Management is not working.

I've been working in a process focused problem management environment supporting 10,000 plus users for two years. My organisation does not use SLT's (SLA's) connected to KPI's. This means team leaders and managers providing a service don't put focus or urgency into reducing incident numbers. In turn...