Search found 6 matches

by mojde
Wed Aug 09, 2017 5:17 am
Forum: ITIL Discussion
Topic: Request fulfillment and standard changes
Replies: 0
Views: 4357

Request fulfillment and standard changes

hi every body
can any body help me about difference of standard changes and request fulfillment?
Thanks
by mojde
Mon Aug 07, 2017 6:52 am
Forum: Change Management
Topic: change management process
Replies: 1
Views: 2014

change management process

hi every body

If a customer of an organization request a new service, can we consider this requests as a normal change? It should be noted, in this organization most of the requests are standard changes. (In order to receive ISO/IEC 20000)

thanks!
by mojde
Mon Aug 07, 2017 6:34 am
Forum: Change Management
Topic: ISO 20000- change management
Replies: 1
Views: 2038

ISO 20000- change management

Hi every body

Is it ok for an organization not to have any normal changes? All of the changes are standard and do not require any authorizations. (In order to receive ISO/IEC 20000)

thanks:)
by mojde
Wed Aug 02, 2017 1:02 am
Forum: The ITIL Service Desk
Topic: RFC and help desk
Replies: 2
Views: 3219

RFC and help desk

hi every body

I have a question about the relation of RFC and help desk. is the help desk SPOC (single point of contact) for RFC?

Thanks
by mojde
Mon Jul 17, 2017 2:32 am
Forum: ITIL Discussion
Topic: Request fulfillment process
Replies: 1
Views: 4437

Request fulfillment process

hi every body Does the request fulfillment process include RFC and release and deployment activities? I mean in request fulfilment we have the activity called “request authorization”, so if the request is authorized to fulfill what is the need for authorization in change management through RFC? And ...
by mojde
Mon Jul 10, 2017 7:40 am
Forum: ITIL Discussion
Topic: itil implementation
Replies: 1
Views: 4393

itil implementation

hi As an Service provider whose core business is supporting the hardware(PC, Server, ATM,...) of 12 different banks and their branches, I would like to know if we can have the customers CI's in our CMDB? (the reason for this is that all of our Changes, Incidents, Requests and problems are about the ...