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- Wed Jul 12, 2017 4:32 am
- Forum: ITIL Discussion
- Topic: ITIL - incident Management
- Replies: 2
- Views: 5200
We received a TMART alert stating URL unavailability of a critical application . It is designed it such a way that the automated Incident will get created and assigned to the application support group . Now for handling the Major incident process for the above service outage i manually created it an...