Search found 4 matches

by snertos999
Thu Aug 10, 2017 6:24 am
Forum: ITIL Discussion
Topic: Problem Management & Risk
Replies: 2
Views: 4579

Thanks for the advice John. Yes we do follow ITIL and are an accredited ISO 20000 organisation. I am trying to mature the process, particularly the proactive side of Problem Management. I see your point regarding Risk. The responsibility for this should pass to another part of the business, possibly...
by snertos999
Thu Aug 10, 2017 6:16 am
Forum: Problem Management
Topic: Risks related to Problems (Advice & Guidance needed)
Replies: 3
Views: 3104

I could see this sub forum was dead hence me posting it on the main board.
Apologies.
by snertos999
Tue Aug 08, 2017 10:43 am
Forum: ITIL Discussion
Topic: Problem Management & Risk
Replies: 2
Views: 4579

Problem Management & Risk

1st post, please be kind! I working as the Problem policy lead for a large public sector organisation in Wales. (As well as other Service Management duties) I am in the process of reviewing and updating the statuses we currently use with the help of a stakeholder group drawn from across the organisa...
by snertos999
Mon Aug 07, 2017 5:45 am
Forum: Problem Management
Topic: Risks related to Problems (Advice & Guidance needed)
Replies: 3
Views: 3104

Risks related to Problems (Advice & Guidance needed)

1st post, please be kind! I working as the Problem policy lead for a large public sector organisation in Wales. (As well as other Service Management duties) I am in the process of reviewing and updating the statuses we currently use with the help of a stakeholder group drawn from across the organisa...