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by gramboda
Thu Oct 05, 2017 10:28 am
Forum: ITIL Discussion
Topic: Please help me define appropriate ownership
Replies: 1
Views: 3855

Please help me define appropriate ownership

Please excuse my lack of ITIL knowledge as I ask this question. I am hoping someone can point me to some concrete best practice documentation that supports my argument and provides benefits to assigning an incident to yourself once you initiate the first contact with the user. Currently, my team has...