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- Thu Oct 05, 2017 10:28 am
- Forum: ITIL Discussion
- Topic: Please help me define appropriate ownership
- Replies: 1
- Views: 3573
Please excuse my lack of ITIL knowledge as I ask this question. I am hoping someone can point me to some concrete best practice documentation that supports my argument and provides benefits to assigning an incident to yourself once you initiate the first contact with the user. Currently, my team has...