Search found 4 matches

by Moog
Tue Jan 30, 2018 4:50 am
Forum: Configuration Management
Topic: CI names
Replies: 3
Views: 9902

CI names

Hi Guys, In our organisation we use the serial # of a piece of equipment as the CI name which seems a little counterintuitive to me. I would think that the CI name should be some thing that identifies the CI and the serial # should be an attribute. e.g. Database Server 1 with XYZ#77669123 as the ser...
by Moog
Tue Jan 30, 2018 4:43 am
Forum: ITIL Discussion
Topic: How to handle incidents for user PCs
Replies: 2
Views: 5098

Thanks for the reply I sort of intuitively knew something wasn't right.

I'll set to work attempting to resolve it.
by Moog
Wed Jan 24, 2018 4:36 am
Forum: Miscellaneous
Topic: error
Replies: 2
Views: 4879

error

Is anyone else getting this error ?: phpBB : Critical Error Error clearing sessions table DEBUG MODE SQL Error : 126 Incorrect key file for table './itilcomm_itilcomm/nuke_bbsessions.MYI'; try to repair it DELETE FROM nuke_bbsessions WHERE session_time < '1516782794' AND session_id <> '39122fe9ad0e1...
by Moog
Wed Jan 24, 2018 3:50 am
Forum: ITIL Discussion
Topic: How to handle incidents for user PCs
Replies: 2
Views: 5098

How to handle incidents for user PCs

Hi Guys. I'm struggling with a concept and am hoping for some assistance. When you have a large fleet say hundreds or thousands of end user devices with high volumes of incidents to manage what is the sensible approach to updating CI details if you have to replace a device. I'm told that the update ...