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Search found 1 match
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- Thu Mar 15, 2018 7:49 pm
- Forum: ITIL Discussion
- Topic: 3 strike rule in incident management
- Replies: 4
- Views: 5891
Who in Incident Management should follow the "3 strike rule" for incident closure? Should it be Service Desk (L1) in general or respective resolver Group (L1/L2/L3)?