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by swarnava
Thu Mar 15, 2018 7:49 pm
Forum: ITIL Discussion
Topic: 3 strike rule in incident management
Replies: 4
Views: 5891

3 strike rule in incident management

Who in Incident Management should follow the "3 strike rule" for incident closure? Should it be Service Desk (L1) in general or respective resolver Group (L1/L2/L3)?