Search found 5 matches

by batgirlUB8
Thu Jan 03, 2019 9:23 am
Forum: ITIL Discussion
Topic: Quality Management System (QMS)
Replies: 4
Views: 1019

Re: Quality Management System (QMS)

Hi John, you are quite right. As per the definition: A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organisation's purpose and strategic direction (ISO9001:2015). My...
by batgirlUB8
Thu Jan 03, 2019 6:08 am
Forum: ITIL Discussion
Topic: Quality Management System (QMS)
Replies: 4
Views: 1019

Re: Quality Management System (QMS)

Hi John

Thanks for your message. I know that QMS is not part of ITSM, I am looking to assess how effectively the processes and practices of an ITSM has been implemented. I would like to know if anybody else has done such a study?
by batgirlUB8
Thu Dec 13, 2018 6:25 am
Forum: ITIL Discussion
Topic: Quality Management System (QMS)
Replies: 4
Views: 1019

Quality Management System (QMS)

Has anyone implemented a QMS based on the ITSM processes within their organisation?
by batgirlUB8
Wed Dec 12, 2018 6:10 am
Forum: The ITIL Open Guide
Topic: Estimation of costs/ savings by implementing/ not implementing ITIL processes
Replies: 3
Views: 1426

Re: Estimation of costs/ savings by implementing/ not implementing ITIL processes

Hi, thank you for your feedback. I am very well versed with the concepts and best practices of ITIL. I was interested in the arguments used to justify the cost of implementing them to ensure robust and firmer controls of the ITSM practices within the organisation.
by batgirlUB8
Tue Nov 13, 2018 11:08 am
Forum: The ITIL Open Guide
Topic: Estimation of costs/ savings by implementing/ not implementing ITIL processes
Replies: 3
Views: 1426

Estimation of costs/ savings by implementing/ not implementing ITIL processes

I'm currently running a feasibility study as part of a quality management exercise to justify having formal processes in place for Incident management, Problem management, configuration management, etc.. Has anybody got estimated costs, risks and benefits to their organisation as the result of imple...