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by Operations-Automated
Tue Apr 09, 2019 11:39 am
Forum: Problem Management
Topic: Major Incident Problem Communication
Replies: 3
Views: 545

Major Incident Problem Communication

Tool: Service Now So new company, new problems. Current Scenario: MI has been raised and resolved, however instead of closing the incident there is a sub state of awaiting RFO/RCA. A Problem ticket is also raised. This means that until the RCA has been completed the ticket will remain open regardles...