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Search found 1 match
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- Tue Apr 09, 2019 11:39 am
- Forum: Problem Management
- Topic: Major Incident Problem Communication
- Replies: 3
- Views: 545
Tool: Service Now So new company, new problems. Current Scenario: MI has been raised and resolved, however instead of closing the incident there is a sub state of awaiting RFO/RCA. A Problem ticket is also raised. This means that until the RCA has been completed the ticket will remain open regardles...