Search found 2 matches

by jamesbowers
Wed Jun 05, 2019 2:25 am
Forum: ITIL Discussion
Topic: My question is around Service Desk incident management SLAs and infrastructure incidents
Replies: 2
Views: 2569

My question is around Service Desk incident management SLAs and infrastructure incidents

1 of 2 power units in a switch fails. Auto detected by monitoring, owned by Operations - otherwise invisible to the test of the IT team and business. Event-> Alert -> Incident. Low priority but still an incident. May need a week to get replacement power unit. I want to be sure that Service Desk are ...
by jamesbowers
Thu May 30, 2019 4:29 am
Forum: Miscellaneous
Topic: Difficulty with ITIL
Replies: 1
Views: 2251

Difficulty with ITIL

I'm having a ton of difficulty with ITIL, I'm finding it mind numbing and I can't seem to retain the content, does anyone have any good study sources? I've searched all over online and can't seem to find a resource.