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by ezequiel.kich
Thu Aug 01, 2019 9:17 am
Forum: The ITIL Service Desk
Topic: Software report error, incident or service request?
Replies: 1
Views: 399

Software report error, incident or service request?

My software ERP have a report about some items, for example.
This report never was used. First use, we identify a error of data and need a correction with our software partner.
In this case, the correct path is an incident ticket to verify the error or a service request to correct the software report?