Search found 4 matches

by mtimofeyev
Wed Nov 09, 2011 3:23 pm
Forum: Change Management
Topic: Prod vs Non-Prod
Replies: 4
Views: 6904

Working on a similar project where the goal is to introduce better controls for changes in non-prod. The message is great "we want more control, but none of the bureaucracy". Ain't it great?
by mtimofeyev
Fri Nov 04, 2011 4:44 pm
Forum: Change Management
Topic: Change request tracking tool
Replies: 0
Views: 4052

Change request tracking tool

Hi, We are putting a temporary quick and dirty solution in place to provide some controls for changes in non-prod environment. These will be in place for less than a year until permanent solution supported by an integrated ITSM tool is developed (don't ask why it's like that). I was wondering if som...
by mtimofeyev
Wed Jul 20, 2011 4:37 pm
Forum: ITIL Service Delivery
Topic: OLA Compliance
Replies: 1
Views: 6344

OLA Compliance

Hi folks, wondering if anybody can assist with description of what allocation of responsibilities would be in relation to compliance to an OLA between service integrator and service providers in a multisouring environment? The scenario is that parties have already entered into an OLA but what are re...
by mtimofeyev
Wed Oct 26, 2005 2:20 pm
Forum: Configuration Management
Topic: Establishing CI relations
Replies: 2
Views: 6079

Establishing CI relations