Search found 17 matches

by rajguru
Wed May 25, 2011 7:27 am
Forum: ITIL Discussion
Topic: Why it is continual and not a continuous service improvement
Replies: 2
Views: 4120

Why it is continual and not a continuous service improvement

Please elaborate this one.. why we need to have continual service improvement in itil instead of continuous service improvement?

Continual means interruption in the time period..

whereas continuous means without interruption..

Please clarify this.. getting confuse...

save me..
by rajguru
Fri Nov 19, 2010 3:05 am
Forum: ITIL Service Delivery
Topic: Network Capacity Plan and its Performance
Replies: 1
Views: 5326

Network Capacity Plan and its Performance

Guys and Experts,

Good day..

any one have any idea about the tools availability for network capacity management?

if so, please let me know the list of best tools to deploy.. if it is open source then its far better to evaluate and deploy.

Rajan Masilamani
by rajguru
Fri Nov 19, 2010 3:04 am
Forum: ITIL Service Delivery
Topic: Need help on Reporting
Replies: 4
Views: 7143

Re: Hi On your reporting thing

I agree with the solution ... it is reporting the approproprite things to the appropriate people... I suggest, your incident management for ITIL be treated seperately so as to use full fledged ITIL processess to manage them and use a BI tool to design reports having multiple sections - all reportin...
by rajguru
Fri Oct 22, 2010 9:34 am
Forum: ITIL Training & ITSM Conferences
Topic: ITIL Practitioners Certificate
Replies: 8
Views: 12222

guys

Fyi: every one have the knowledge to use Google.. please try to understand y ppl coming and asking queries in forums specifically.. the only reason is that to get adviced and answered from the experts from the particular line .. Google is like level 1 support whereas Forums are the next level of sup...
by rajguru
Fri Oct 22, 2010 9:03 am
Forum: ITIL Service Delivery
Topic: Open Source Capacity Management Tools
Replies: 3
Views: 7405

hi

do you have any idea about the tools availability for network capacity management?

if so, please let me know the list of best tools to deploy.. if it is open source then its far better to evaluate and deploy.
by rajguru
Fri Jul 02, 2010 4:58 am
Forum: ITIL Training & ITSM Conferences
Topic: ITIL Intermediate Service Operation V3
Replies: 10
Views: 12325

Good

Yes you all knew the answer but not ready to share it properly to anyone.. y i dont know...!!?? anyhow my contribution will at least help to someone who are all unable to get the right response from you kinda crew.. so sorry that i am going to announce my experience to the ppl who really in need and...
by rajguru
Thu Jul 01, 2010 11:56 am
Forum: ITIL Training & ITSM Conferences
Topic: ITIL Intermediate Service Operation V3
Replies: 10
Views: 12325

Cool

Yeah sure.. i will inquire the right person and let you know all..

and i would like to use this chance to appreciate all who are all spent their timings to respond my queries..

Cheers

Rajan
by rajguru
Thu Jul 01, 2010 3:42 am
Forum: ITIL Training & ITSM Conferences
Topic: ITIL Intermediate Service Operation V3
Replies: 10
Views: 12325

Hi

John, I agree that you are not the trainer or running a training institute and i dint ask my doubts to them... i expect you ppl to share your ideas, if you really interested or if its be your cup of tea.. i knew many training centers and i already inquired them. its not the right attitude to simply ...
by rajguru
Thu Jul 01, 2010 2:32 am
Forum: ITIL Training & ITSM Conferences
Topic: ITIL Intermediate Service Operation V3
Replies: 10
Views: 12325

Hi

Thanks for your reply to my post..

so i have to provide some proof or evidence for my course work.. right...?

please shed some more light on this..
by rajguru
Wed Jun 30, 2010 5:41 pm
Forum: ITIL Discussion
Topic: service operation
Replies: 4
Views: 4067

service operation

I am working in the area of Network Operations Management and i would like to take exams in that area specifically.. i am a itil v3 foudation certified..


is it really necessary to undergo a training to take an intermediate exam of service operation (which comes under life cycle module)>?
by rajguru
Wed Jun 30, 2010 5:34 pm
Forum: ITIL Training & ITSM Conferences
Topic: ITIL Intermediate Service Operation V3
Replies: 10
Views: 12325

ITIL Intermediate Service Operation V3

I am working in the area of Network Operations Management and i would like to take exams in that area specifically.. i am a itil v3 foudation certified..


is it really necessary to undergo a training to take an intermediate exam of service operation (which comes under life cycle module)>?
by rajguru
Thu Feb 18, 2010 4:02 am
Forum: ITIL Certification
Topic: ITIL V3 Intermediate Online Learning Provider(s) Query/Guide
Replies: 8
Views: 12241

need some clarification

Hi I have reviewed both the modules. i would like to learn some papers in life cycle and some in capability module. Is that possible or valuable to acquire intermediate level? Please let me know that, so that i will proceed it further. Raj My experience? V3 Foundation - self taught (being a Service ...
by rajguru
Tue Feb 16, 2010 3:19 am
Forum: ITIL Jobs
Topic: ITIL Masters - Manager's Certificate.
Replies: 14
Views: 13923

Re: ITIL Masters (Diploma)

Hi Pal, Does one should have to be in pure process management line to grab a ITIL job? We have our own incident management process and sla management and i am the one who reports incident. I used to suggest/consult ITIL work flow in our product to our customers.. Is this qualification enough to grab...
by rajguru
Tue Feb 16, 2010 1:39 am
Forum: ITIL Jobs
Topic: NEED A JOB!!!!
Replies: 6
Views: 8325

hi frendz

Hi Pal, Does one should have to be in pure process management line to grab a ITIL job? We have our own incident management process and sla management and i am the one who reports incident. I used to suggest/consult ITIL work flow in our product to our customers.. Is this qualification enough to grab...
by rajguru
Tue Feb 16, 2010 1:31 am
Forum: ITIL Jobs
Topic: ITIL Interview Questions
Replies: 4
Views: 29412

have some doubts

Hi Pal, Does one should have to be in pure process management line to grab a ITIL job? We have our own incident management process and sla management and i am the one who reports incident. I used to suggest/consult ITIL work flow in our product to our customers.. Is this qualification enough to grab...