Search found 9 matches

by markhayes
Tue Nov 01, 2011 12:06 pm
Forum: Change Management
Topic: Responsibility for Raising Changes
Replies: 5
Views: 6785

Responsibility for Raising Changes

Interesting one this, surprised I havent come across it before. We have a supplier who requires work from in-house support teams... ( Rebooting servers, reconfiguring servers and DBs etc.) Who would be responisble for raising those changes - would it be 1. The support teams who know what the work in...
by markhayes
Thu Mar 24, 2011 12:22 pm
Forum: Change Management
Topic: interaction between incident and change
Replies: 5
Views: 6771

interaction between incident and change

Hi, I am looking to improve the way that incident and change teams at the place I work interact with each other. At the moment there is no interaction adn initially I wanted to set up a monthly meeting to get the ball rolling... Does anyone have any suggestions on what sort of issues would be looked...
by markhayes
Wed Mar 23, 2011 9:55 am
Forum: Change Management
Topic: How to avoid making the process bureaucratic and heavy?
Replies: 9
Views: 9078

I find that putting out reports showing adherence to process and impact of changes on particular services, maybe highlight which areas are creatring the most process failure chg or Emergencies then extrapolate this out into incidents caused. Make a report pack, management love that, then they (Hopef...
by markhayes
Tue Mar 22, 2011 6:12 am
Forum: Configuration Management
Topic: Several instances of the same CI
Replies: 1
Views: 5484

Remove the duplicates! I dont fully understand what your scenario is : 1. If there are 3 pieces of h/w with the same name Answer - have those 3 things renamed correctly and individually 2. If the datacollection/discovery sw is creating 3 CIs with the same name from 1 piece of h/w Answer - Fix the da...
by markhayes
Thu Mar 18, 2010 7:43 am
Forum: Change Management
Topic: SM7
Replies: 8
Views: 9652

Aye we’re committed to it but it’s been quite a difficult implementation that’s 1 year past its due date but I am just after some user impression of improvements to the change process or any useful lessons learned etc.
by markhayes
Thu Mar 18, 2010 5:58 am
Forum: Change Management
Topic: SM7
Replies: 8
Views: 9652

Thanks for your input guys.

We're implementing SM7 at the moment, moving from Remedy 6. The way we handle changes is going to change drastically with the phased approach to change management that SM7 brings. So really I was just after some impressions of the tool from people who have used it.

Ty
by markhayes
Tue Mar 16, 2010 6:29 am
Forum: Configuration Management
Topic: Software/Application CIs
Replies: 10
Views: 10867

Hello, like it has been said before nearly anything can be a CI. I find it useful though to think of what change management there would be around it and whether it is required. If the answer is no then it doesnt need to be a CI. This might be a simplistic view of things but it depends on the maturit...
by markhayes
Tue Mar 16, 2010 6:25 am
Forum: Change Management
Topic: SM7
Replies: 8
Views: 9652

SM7

Hi, has anyone here implemented this tool? We are moving from a (loosely based) itil service management tool to SM7 which will include the new extended phased approach to change management and was I was wondering what experinces people here have had in implementing SM7?

Ty
by markhayes
Tue Mar 16, 2010 6:21 am
Forum: Change Management
Topic: Why Lead Times
Replies: 1
Views: 3428

Why Lead Times

Just a quick question about Lead Times and why we need them, is it to give the approval process time to work or is there another reason?

Hello everybody :wave: