Search found 4 matches

by SteveGriff
Fri Nov 02, 2012 9:47 am
Forum: ITIL Service Delivery
Topic: Before deploy do Release Mgmnt describe new feature to OPS ?
Replies: 2
Views: 5369

Re: Before deploy do Release Mgmnt describe new feature to O

Gentlemen, What ITIL says? And your real life experience says? Thanks. My real life experience suggests that in the work environment people do not like surprises. In most cases, I'd be looking for ways to give anyone who is affected by the change a heads up on when it's going to happen and what the...
by SteveGriff
Fri Nov 02, 2012 9:32 am
Forum: ITIL Certification
Topic: ITIL V3 Intermediate
Replies: 17
Views: 20331

Very encouraging reading and congratulations Ric. Gives me some comfort as I start my journey into my first ITIL Intermediate course - Release, Control & Validation.
by SteveGriff
Tue May 18, 2010 5:04 am
Forum: ITIL Certification
Topic: Release Management Course suggestion
Replies: 3
Views: 4734

Hi Diarmid,

Thanks for replying.

With ITIL V3, I just meant in general that V3 has been released superseded V2.

TBH, Management here have no idea what ITIL is and it's up to me if I wanted to introduce some aspect of it to be applied to our Release Management process.

Steve
by SteveGriff
Mon May 17, 2010 8:43 am
Forum: ITIL Certification
Topic: Release Management Course suggestion
Replies: 3
Views: 4734

Release Management Course suggestion

Hello there, For the company I work for I handle deployment and release of our Web Sites & Services. I'm investigating the possibility of going on an ITIL course, but I'm currently finding it difficult to pick out what is best for me. I've been looking at the ITIL V2 Release Management course, that ...