Search found 9 matches

by sumituprit
Fri Apr 01, 2011 7:41 am
Forum: Change Management
Topic: Pre or Post implementation reviews
Replies: 4
Views: 6219

A change should be reveiwed in 4 stages 1. change request reveiw 2. Technical imact reveiw 3. Buisness impact reveiw 4. Post Implementation reveiw (PIR) as a change management team, your job is to reveiw the first one and then anlyze for technical reveiw report and buisness impact report before the ...
by sumituprit
Fri Apr 01, 2011 6:56 am
Forum: Change Management
Topic: interaction between incident and change
Replies: 5
Views: 6771

gr8 to see everyone talking about meets, its good to sync personnel of each field. but unfortunately the question is more serious here and let me make it most serious 'what will happen incase these two dont meet at all'. the consequences are well known. many times an immature change triggers inciden...
by sumituprit
Fri Apr 01, 2011 6:27 am
Forum: Change Management
Topic: Emergency Change (The aftermath)
Replies: 5
Views: 6621

An emergenty change should go the same way as a standard change in tool. the only difference is the review and approval steps should get expedited. from review i mean pre implementation considerations to ensure the change will success in achieving its goal. Obviously an E-change don't allow you to g...
by sumituprit
Fri Feb 25, 2011 2:30 pm
Forum: ITIL Service Delivery
Topic: What's your Urgent SLA?
Replies: 3
Views: 5938

I object..the SLAs are designed based on the buissness requirements and not on the service providers conveniance.In case service provider failed to achieve its high time to review there resolution process (IM,PM along with workarounds. an utmost priority if given to Incidents which are highly impact...
by sumituprit
Fri Feb 25, 2011 2:10 pm
Forum: ITIL Service Delivery
Topic: SLA Penalties?
Replies: 1
Views: 6328

There is no industry norm provisioned on such clause of SLA breach Penalt. Yes overacheiving SLAs has always been rewarded with a creamy bonus. The challange for you is not how to provision a clause in SLA but the challange is how you will calculate it. I mean for a SR the terrif will be lowest and ...
by sumituprit
Mon Feb 21, 2011 11:53 am
Forum: Change Management
Topic: Service Request and IMAC compliance
Replies: 0
Views: 4789

Service Request and IMAC compliance

Hi ITILers I reuest your guidance on complying IMAC as part of Service request when the service request needs to perform standard pre-approved changes to fullfil the service request. The challange I am facing is allignment of IMAC with the service request. My understanding is as a RFC lifecycle ends...
by sumituprit
Sun Feb 20, 2011 1:36 pm
Forum: Configuration Management
Topic: Who take care of the DSL/DHS?
Replies: 10
Views: 14444

confusion!!

Really?? I am getting a bit confused now on my knowledge the DSL/DML/DHL (all are libraries in V3) are all controlled by release Management, configuration management is always informed on changes to these DSL/DML/DHL (eg. version change/control). release management is accountable and responsible too...
by sumituprit
Fri Jul 23, 2010 7:56 am
Forum: Change Management
Topic: Transition --Deploying Win 7 in PLMS environment
Replies: 5
Views: 7018

Transition --Deploying Win 7 in PLMS environment

Thanks for all your suggestions, as I mentioned, the problem is we have 'n' number of appls specially designed for IT manufacturing and PLMS developments, our client there is still using Win 2K for developing there frameworks (platform for our development) causing many conflicts with day to day upgr...
by sumituprit
Fri Jul 23, 2010 5:09 am
Forum: Change Management
Topic: Transition --Deploying Win 7 in PLMS environment
Replies: 5
Views: 7018

Transition --Deploying Win 7 in PLMS environment

Hi Guys, We are in phase of deploying Win 7 allover the orgn, basically we have many kinds of appls resonse differently to the OSes, althought we tested many of them for the compatibility with Win7 and got Green flag. but still not daring to deploy in production. please suggest how we can ensure tha...