Search found 2 matches

by Finton
Wed Sep 01, 2010 7:19 am
Forum: Miscellaneous
Topic: Service Transition in an Agile Environment
Replies: 4
Views: 9250

Hi Mike I have just posted a very similar post in the Service Delivery section on this forum (I wasn't exactly sure where I should post to be honest!). We are now using an agile approach to deliver new apps/functionality/processes etc and I too am really struggling with a cumbersome Service Acceptan...
by Finton
Wed Sep 01, 2010 6:45 am
Forum: ITIL Service Delivery
Topic: Agile Service Acceptance/Introduction to BAU Support
Replies: 2
Views: 7821

Agile Service Acceptance/Introduction to BAU Support

Hello All I've been search for ages for info/guidance on Service Acceptance (or as we call it in my company, Service Introduction). I have been a Change Manager/Service Acceptance Manager for the last 7 years and without doubt, the most troublesome aspect of the role is ensuring that Service Accepta...