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Search found 2 matches
Search found 2 matches • Page 1 of 1
- Wed Sep 01, 2010 7:19 am
- Forum: Miscellaneous
- Topic: Service Transition in an Agile Environment
- Replies: 4
- Views: 9250
Hi Mike I have just posted a very similar post in the Service Delivery section on this forum (I wasn't exactly sure where I should post to be honest!). We are now using an agile approach to deliver new apps/functionality/processes etc and I too am really struggling with a cumbersome Service Acceptan...
- Wed Sep 01, 2010 6:45 am
- Forum: ITIL Service Delivery
- Topic: Agile Service Acceptance/Introduction to BAU Support
- Replies: 2
- Views: 7821
Hello All I've been search for ages for info/guidance on Service Acceptance (or as we call it in my company, Service Introduction). I have been a Change Manager/Service Acceptance Manager for the last 7 years and without doubt, the most troublesome aspect of the role is ensuring that Service Accepta...