Search found 2 matches

by rrudeanu
Wed Oct 13, 2010 4:22 am
Forum: ITIL Service Delivery
Topic: Agreement on Service Catalogue definition
Replies: 4
Views: 7406

Thanks for your answers! Q1: Fortunately, it is the answer I expected :) Q2: I understand the reason for a formal agreement when it comes to provision of services and here comes the role of SL Mgmt. But my question was: Does it make any sense to have 2 formal agreements: one for service requirements...
by rrudeanu
Tue Oct 12, 2010 11:45 am
Forum: ITIL Service Delivery
Topic: Agreement on Service Catalogue definition
Replies: 4
Views: 7406

Agreement on Service Catalogue definition

Hello, One of the Service Catalogue Management (SCM) activities is: "Agreeing and documenting a service definition with all relevant parties " (SCM process, ITIL v3). Question 1: Is "service definition" seen as general or is it seen more specific toward the instances of services (entries in Service ...