Search found 5 matches

by whibbs
Wed Apr 06, 2011 4:33 am
Forum: ITIL Service Delivery
Topic: What is the right way to do this?
Replies: 5
Views: 8236

Re: What is the right way to do this?

[quote="swal87To summarise, I would create a service level agreement that is appropriate to the service that the users require and that IT can provide. Keep adding calls to your incident system where they should be and assign the call to the appropriate SLA.

Thank you this helps a gtreat deal cheers
by whibbs
Wed Apr 06, 2011 4:32 am
Forum: ITIL Service Delivery
Topic: What is the right way to do this?
Replies: 5
Views: 8236

Diarmid wrote:Whibbs,

why have you opened a new thread for this?
I didnt get a good enough answer and thought my subject title wasnt catchy enough
by whibbs
Tue Apr 05, 2011 11:59 am
Forum: ITIL Service Delivery
Topic: What is the right way to do this?
Replies: 5
Views: 8236

What is the right way to do this?

I had this email and suggested this was not a problem but more to to with availability, wasnt sure then how to progress matters. "Following a discussion with fred bloggs we will be offering an enhanced IT service during the ******** period. The exact nature of the service is still being defined but ...
by whibbs
Thu Mar 31, 2011 4:18 am
Forum: ITIL Service Delivery
Topic: Availabilty of a VBF query
Replies: 4
Views: 6664

Sorry VBF = Vital Business function I had this email and suggested this was not a problem but more to to with availability, wasnt sure then how to progress matters. "Following a discussion with fred bloggs we will be offering an enhanced IT service during the ******** period. The exact nature of the...
by whibbs
Wed Mar 30, 2011 11:49 am
Forum: ITIL Service Delivery
Topic: Availabilty of a VBF query
Replies: 4
Views: 6664

Availabilty of a VBF query

You have to protect an IT service during a key period The exact nature of the service is still being defined You agree to prioritise requests/incidents at a particular times in the next few months. In order to manage this effectively – you would do what in terms of logging ? Perhaps open a problem r...