Search found 2 matches

by Nikon
Mon May 23, 2011 4:13 am
Forum: ITIL Service Delivery
Topic: Financial Mgt Question - re CMDB
Replies: 7
Views: 8832

Financial Mgt Question - re CMDB

For this type of question you first need to think like a Fin Mgmnt person, lets take a senario where in you are a Fin Mgmt person and looking for information to estimate a cost of a blade server where would you look for this obviously the CMDB in every organization right from a small pin to a server...
by Nikon
Mon May 23, 2011 3:19 am
Forum: ITIL Service Delivery
Topic: Work Between Service Desk Guys and Asset Management
Replies: 4
Views: 6554

Post subject: Work Between Service Desk Guys and Asset Manag

Hello Bala, :D First we need an understanding about the service desk and Asset Management team, Service desk is a function Asset/Configuration Management is a Process Service desk is a first line incident resolving team and they would record every event /incident / quairy in the given tool , in your...