Search found 2 matches

by 5Maddy5
Tue Jun 25, 2013 9:50 am
Forum: ITIL Service Delivery
Topic: Inputs on designing a new Process Quality Audit form
Replies: 3
Views: 7412

Hello John, Thanks for the response. The basic idea is to create a checklist & ensure that the engineers follow the proper procedure & add relevant notes. I have 35 queries for Change but only 8 for SR/Incidents/problem. Hence i am looking for pointers. Also, since the client has not specified much ...
by 5Maddy5
Tue Jun 25, 2013 4:42 am
Forum: ITIL Service Delivery
Topic: Inputs on designing a new Process Quality Audit form
Replies: 3
Views: 7412

Inputs on designing a new Process Quality Audit form

Hello :lol: I am the Newest Kid on the Block, I am in the process of designing an audit form for the Process Quality Audits wherein individual tkts (whether they are Change/Incident/SR/Problem) would be reviewed. I have computed a questionnaire for Change Mgmt tickets but struggling with the inciden...