Search found 19 matches

by AgentJay
Mon Apr 12, 2010 4:20 pm
Forum: ITIL Discussion
Topic: ITIL V2 Manager's Certificate - Last Date
Replies: 5
Views: 3894

Code: Select all

But really we welcome you to join in all the irrational debates as well...
Oops.. I read that right as irritational debates :P
by AgentJay
Wed Feb 10, 2010 1:31 am
Forum: ITIL Discussion
Topic: Service Transition - Entry / Exit Criteria
Replies: 18
Views: 13415

Haha Good news ! EVERY SINGLE PERSON is made to apologize here. I'm liking this. Hail ITIL!
by AgentJay
Fri Jan 29, 2010 6:12 pm
Forum: The ITIL Service Desk
Topic: Incident --> change
Replies: 5
Views: 6570

Hey there,

Not sure what IM tool you are using. But, Remedy and the family has the option to stop the incident ageing by changing its status to 'Pending'--> 'Monitoring the Incident'. This actually stops the incident clock until the status is changed.
by AgentJay
Mon Jan 25, 2010 3:01 pm
Forum: ITIL Discussion
Topic: Could someone define RFO?
Replies: 14
Views: 13664

LOL
by AgentJay
Mon Jan 25, 2010 9:19 am
Forum: ITIL Discussion
Topic: Could someone define RFO?
Replies: 14
Views: 13664

Now I like u and I really do respect you! Thanks !

Ofcorse, Im aware that there is no standard . however, we still have defined 'incident' and 'change' with a couple of snetences. I was lookin for somthin similiar of that sort.

Anywyas..Thank you for your time guys!
by AgentJay
Sun Jan 24, 2010 3:28 am
Forum: ITIL Discussion
Topic: Could someone define RFO?
Replies: 14
Views: 13664

You work for living? No old fart!.. U work for sledging! Have u ever respected any1? Act your age. Thanks, Dalin!

Ignoring this Ukf**ING ^^

Anyone else, if you could give a definition on RFO , would be great! Thanks for your time, for the rest. :)
by AgentJay
Fri Jan 22, 2010 10:07 pm
Forum: ITIL Discussion
Topic: Could someone define RFO?
Replies: 14
Views: 13664

Sir UKViking.

Did I offend you by posting this question, Sir? Are you very pissed-off Sir?
by AgentJay
Fri Jan 22, 2010 8:07 am
Forum: ITIL Discussion
Topic: Could someone define RFO?
Replies: 14
Views: 13664

Could someone define RFO?

Reason For Outage: Can someone give the definition as per ITIL norm? Thanks
by AgentJay
Tue Dec 29, 2009 10:21 am
Forum: The ITIL Service Desk
Topic: Service Desk Ticket Quality
Replies: 5
Views: 9376

Gud points. And some more to add. First define what the structure is. Have it documented What a Summary should contain; What Notes should contain and What details you are looking for specific issues in Work Info (Case documentation) Keep rolling tech alerts once in a week; Send a mail on the best do...
by AgentJay
Tue Dec 29, 2009 9:24 am
Forum: The ITIL Service Desk
Topic: Low Priority Tickets
Replies: 6
Views: 7115

I had the same problem in my desk as well. Heap of Incidents which stackedup already and new incidents adding up, which would apparently keep breaching the SL. # 1) We named the follow-up procedure as p2/P3 Amber ( Amber here represents the colour code of breaching incidents) #2) Created a Specialis...
by AgentJay
Tue Dec 29, 2009 9:09 am
Forum: ITIL Discussion
Topic: What makes one a good ITIL consultant?
Replies: 9
Views: 6965

I wish all org. gives the option to 'experience'. Hmmm
by AgentJay
Thu Aug 20, 2009 6:37 pm
Forum: ITIL Discussion
Topic: I am looking for an example of itil security management
Replies: 11
Views: 6357

by AgentJay
Fri May 15, 2009 8:16 am
Forum: ITIL Discussion
Topic: CR qualifications
Replies: 2
Views: 3202

CR qualifications

by AgentJay
Sun Nov 30, 2008 1:52 am
Forum: ITIL Jobs
Topic: ITIL Singapore
Replies: 17
Views: 16276

by AgentJay
Sat Nov 08, 2008 1:49 am
Forum: ITIL Discussion
Topic: Difference Between Incident and Complaint
Replies: 10
Views: 10710