Search found 403 matches

by BorisBear
Tue Mar 29, 2011 10:19 am
Forum: ITIL Certification
Topic: ITIL logo
Replies: 30
Views: 67178

UKVIKING wrote:Yea

I did have to re-look at my blanket statement

After some of the other posts

I still personally dont like CVs with logos on it

Especially when there is no real meat to the CV

Padding it with Logo to make it look fat just iritates me

I agree.......nobody likes a flash git
by BorisBear
Tue Mar 29, 2011 4:49 am
Forum: ITIL Certification
Topic: Change Coordinator with 3 years experience
Replies: 3
Views: 4792

Do your ITIL V3 Service Transition course?
by BorisBear
Tue Mar 29, 2011 4:16 am
Forum: ITIL Certification
Topic: ITIL Experts (certified) - How many are out there?
Replies: 17
Views: 27892

UKVIKING wrote:Liz thanks for this

I did feel that taking the bridge course was crammng too much into to meet the require

Even I now would consider this fast track plan come july

Why not do the bridge first? If nothing else its a decent overview of the delta from V2.
by BorisBear
Tue Mar 29, 2011 4:11 am
Forum: ITIL Certification
Topic: ITIL logo
Replies: 30
Views: 67178

All I think I started a storm here. All: Look at it from a HR perspective. You get 20 CV / resumes via email. You print the 20 out on the printer in Black and white Those CVs where some one uses colors - yes there are still people who do this and graphics including logos graphic bullet points The s...
by BorisBear
Tue Mar 29, 2011 4:06 am
Forum: The ITIL Service Desk
Topic: Setting up a Service Desk
Replies: 6
Views: 8838

Hi, Or, what aspects are to be taken into consideration when setting up a Service Desk? What services are you going to deliver/support? Do you have a desk? Do you have SLAs? Do you have KPIs? How will you measure them? Do you have an Erlang calculator and some project call volumes? Do you have staf...
by BorisBear
Mon Mar 28, 2011 12:16 pm
Forum: ITIL Discussion
Topic: ITIL Process allowed to initiate a Request for change (RFC)
Replies: 11
Views: 6297

Diarmid wrote:doubly stupid if htto://www.ITILAdmin.net/ spots a url in your post.

Agreed
by BorisBear
Mon Mar 28, 2011 7:05 am
Forum: ITIL Discussion
Topic: ITIL Process allowed to initiate a Request for change (RFC)
Replies: 11
Views: 6297

Re: additional Info

Thanks, I appreciate your answers. In fact, this question is related to a case study that I do for educational propose. Based on a descriptive company article, I identified which ITIL processes the company has already implemented. These processes are Incident Mngt, Request Fulfilment, Change Mngt, ...
by BorisBear
Mon Mar 28, 2011 5:09 am
Forum: The ITIL Service Desk
Topic: Priority / Severity 1 Incident
Replies: 5
Views: 9345

Re: Priority / Severity 1 Incident

Hi, I had a quick query. Say there is a P1 or Sev 1 Incident reported and the resolution teams responsible to resolve the Incident within the stipulated time of 4 hours as agreed has not happened or rather the SLA has been breached and the resolution teams are still not in a situation to understand...
by BorisBear
Mon Mar 28, 2011 4:13 am
Forum: ITIL Training & ITSM Conferences
Topic: LEADit - itSMFA Conference, August 2011, Perth Australia
Replies: 5
Views: 8580

UKVIKING wrote:Or as someone keeps telling me

the ony way the US has culture is because of yoghurt
"Americans don't have views, they have bumper stickers" - Rich Hall, circa 2009
by BorisBear
Mon Mar 28, 2011 4:10 am
Forum: The ITIL Service Desk
Topic: Cancel an Incident?
Replies: 3
Views: 7391

It always makes me laugh to hear about service desks who make their customers submit incidents electronically and then insist on personal contact for troubleshooting on their own terms. Diarmid is right....if your policy of three strikes and out is widely known and agreed with your key customers the...
by BorisBear
Fri Mar 25, 2011 4:39 am
Forum: Change Management
Topic: interaction between incident and change
Replies: 5
Views: 6976

Discuss change related incidents and some obvious improvements that come out of those.

Discuss the Forward schedule of change and any potential risk or fallout for incident management.

Discuss Incident Management attendance at the CAB
by BorisBear
Thu Mar 24, 2011 12:22 pm
Forum: The ITIL Service Desk
Topic: Starting with Incident
Replies: 4
Views: 5830

I don't think it is as much as "easier" starting with a reactive side, it is, like Diarmin said, what eliminates the greatest pain at the time. I could (and I did) find dozens of things that are wrong with availability and capacity side, but a) I can't get a buy in for fixing them because they are ...
by BorisBear
Thu Mar 24, 2011 8:47 am
Forum: ITIL Discussion
Topic: 'Expert'?..................Really?
Replies: 0
Views: 2002

'Expert'?..................Really?

Just out of interest
by BorisBear
Thu Mar 24, 2011 4:48 am
Forum: ITIL Certification
Topic: ITIL V3 Bridging exam
Replies: 32
Views: 31331

There is a knack for passing multichoice exams. Read the question very carefully. Get your boolean logic sorted out (double negatives etc). Discard the obviously ridiculous answers. Answer according to the books, not real life. For the ITIL V3 Mgrs Bridge, you will do well to be familiar with the p...
by BorisBear
Thu Mar 24, 2011 4:44 am
Forum: ITIL Training & ITSM Conferences
Topic: LEADit - itSMFA Conference, August 2011, Perth Australia
Replies: 5
Views: 8580

Re: LEADit - itSMFA Conference, August 2011, Perth Australia

TomOzITIL_2 wrote:I'll be presenting at my first ITSMF conference.

Thought I'd start easy -> focusing on Culture. Hope to see you there :wink:
Someone from Australia, doing a presentation about culture...............that has to be a first :wink:



Is that borderline racism?