Search found 3639 matches

by UKVIKING
Fri Nov 23, 2018 3:32 am
Forum: The ITIL Service Desk
Topic: Major Incident Flow Chart
Replies: 2
Views: 2581

Re: Major Incident Flow Chart

Two things where this can be found

the ITIL Books - even the key guides

and google it
by UKVIKING
Wed Nov 14, 2018 12:56 am
Forum: The ITIL Open Guide
Topic: Estimation of costs/ savings by implementing/ not implementing ITIL processes
Replies: 3
Views: 5980

Re: Estimation of costs/ savings by implementing/ not implementing ITIL processes

Have you ever read any of the ITIL books or taken an ITIL Foundation course. The costs and benefits of implementing a Best Practice is very well documented As to specific costs, each company's information is not relevant to every other company. ITIL ADMIN: Can you move this to the General ITIL Discu...
by UKVIKING
Thu Nov 08, 2018 10:11 am
Forum: ITIL Discussion
Topic: Service Design and business strategy
Replies: 4
Views: 3792

Re: Service Design and business strategy

Did you read the ITIL books or the ITIL pocket guides for Service Strategy?
by UKVIKING
Wed Nov 07, 2018 1:09 am
Forum: Change Management
Topic: Change Management Process document
Replies: 1
Views: 2296

Re: Change Management Process document

There is no common repository of ITIL Documents on processes

Since every company and organisation is different, you have to write your own
by UKVIKING
Wed Nov 07, 2018 1:08 am
Forum: Change Management
Topic: Change Management Process document
Replies: 1
Views: 2265

Re: Change Management Process document

There is no common repository of ITIL Documents on processes

Since every company and organisation is different, you have to write your own
by UKVIKING
Fri Oct 26, 2018 7:06 am
Forum: ITIL Certification
Topic: ITIL v4 Certification?
Replies: 3
Views: 3636

Re: ITIL v4 Certification?

If you have questions about ITIL v4 go to Axelos the owner of ITIL

They will know first
by UKVIKING
Fri Oct 26, 2018 4:54 am
Forum: ITIL Discussion
Topic: Change become and incident?
Replies: 3
Views: 5453

Re: Change become and incident?

A Change NEVER EVER becomes an Incident Neither will an INCIDENT become a Problem A Change implementation may result in zero or more incidents or it may solve zero or more problems and therefore reduce future incidents. If the change implementation - as part of the implementation procedures - reboot...
by UKVIKING
Fri Oct 26, 2018 4:46 am
Forum: ITIL Discussion
Topic: ITIL Network Availability Measurement Calculation. Tricky?
Replies: 2
Views: 3657

Re: ITIL Network Availability Measurement Calculation. Tricky?

To add to JP Giles point There is a service here - 1 for remote site - to access the the HQ via the VPN Tunnel where the service provider is the Company IT Dept as the IT network people will manage the VPN Tunnel. The underlying circuits are managed from HQ to the various telcos under a UC. The SLA ...
by UKVIKING
Fri Oct 26, 2018 4:37 am
Forum: ITIL Discussion
Topic: Is a CR required when a Vulnerability scan is performed?
Replies: 2
Views: 2921

Re: Is a CR required when a Vulnerability scan is performed?

I disagree with the previous post - but not to a high degree I agree that there may be business impact to the business, customers and users.. Therefore, there has to be a means to 'announce' that. 1 - If the scan is done dutring a defined maintenance window - then the impact is lessened to a degree ...
by UKVIKING
Fri Oct 26, 2018 4:32 am
Forum: ITIL Discussion
Topic: How to design a trouble ticket based knowledge management sy
Replies: 2
Views: 3259

Re: How to design a trouble ticket based knowledge management sy

Why effing build a knowledge management tool or system when there are literally hundreds or thousands out there in the market



What system are you using for Incident Management problem etc. is it one tool or do you have multiple tools


That should be the driver


Do not re-invent the wheel
by UKVIKING
Fri Oct 26, 2018 4:30 am
Forum: ITIL Discussion
Topic: Button start ??
Replies: 2
Views: 2870

Re: Button start ??

Serious - IT Guy27


This user is taking about Santa Claus, the North Pole and the entire Delivery and toy industry mix

hey khudothitaymo

Very funny
by UKVIKING
Thu Oct 18, 2018 2:19 pm
Forum: Problem Management
Topic: Can an incident uncover multiple problems?
Replies: 4
Views: 3300

Re: Can an incident uncover multiple problems?

with you name as a reference I would presume - not assume - that you are a misguided child ?
by UKVIKING
Thu Oct 18, 2018 10:01 am
Forum: Problem Management
Topic: Can an incident uncover multiple problems?
Replies: 4
Views: 3300

Re: Can an incident uncover multiple problems?

Clarifications - nit picking an incident is an interruption to the service being delivered a Problem is an unknown underlying root cause of one or more instances. What you have here is a gaggle of incidents and NO Problem per se The engineer who did the stupid should be fired if he is that DUMB to s...
by UKVIKING
Thu Oct 18, 2018 9:54 am
Forum: ITIL Discussion
Topic: Change Request close down -status reason
Replies: 1
Views: 2668

Re: Change Request close down -status reason

There are no ITIL Standards - ITIL is best practice not a requirement

The choices you have selected cover hat I can see are the possible results

However, you may neeed to think

1 change success or failure
2 - reason

instead
by UKVIKING
Thu Oct 18, 2018 9:52 am
Forum: ITIL Discussion
Topic: Renaming & Retiring Systems (Configuration/Asset Managem
Replies: 1
Views: 2536

Re: Renaming & Retiring Systems (Configuration/Asset Managem

It is all dependent on your own policies for one

Some applications don't like system changes - others don't care