Search found 50 matches

by UKIT
Wed Mar 03, 2010 12:31 am
Forum: Change Management
Topic: Change Handbook
Replies: 14
Views: 10506

Part time change manager,now there's a first,what happens when your not the part time change manager.
Bit like an airline pilot,getting up from his seat half way through the flight saying "That's it,I'm off"
For best results,the role is required to be performed in full time mode.
by UKIT
Fri Feb 05, 2010 2:50 pm
Forum: Change Management
Topic: Change closures by implementing analyst - carrot or stick?
Replies: 13
Views: 8711

Some excellent points raised by UKVIKING I'm in a similar position, with some changes not being implemented to the time frames as stated within the RFC. Departmental work load,standard operating procedure's and service desk tickets being subject to SLA's sometimes deemed to be more important are the...
by UKIT
Sun Dec 20, 2009 1:53 pm
Forum: Change Management
Topic: Change Management Horro Stories
Replies: 13
Views: 12400

With reference to datacentre issues,such as lack of space,power and cooling issues.This is an area that appears to be always suffering from lack of management,having worked for some leading IT companies over the past 10 years or so.With server's being smaller than ever but drawing significantly more...
by UKIT
Sat Oct 24, 2009 3:59 am
Forum: Change Management
Topic: Standard change for modifying CIs: RFC or not RFC?
Replies: 11
Views: 8575

Why does your technical guy need to update the CMDB having replaced a disk in a pc.?
Presumably the disk is simply a replacement,like for like following a hard disk failure in which a service desk ticket has been generated in order to assign an engineer to repair the PC.
by UKIT
Thu Oct 15, 2009 2:05 pm
Forum: ITIL Certification
Topic: Service Transition Course
Replies: 12
Views: 8085

The book is good and I read a bit each and every day.As for the exam which incidently is scenario based,we are STILL waiting for the exam results having taken the exam over 4 weeks ago.
It seems the exam board need to moderate the exam results????
by UKIT
Wed Sep 23, 2009 4:33 pm
Forum: ITIL Certification
Topic: Service Transition Course
Replies: 12
Views: 8085

The ST book was delivered as requested,which gave me enough time to read through the book in order to get an idea of what ST was about prior to the course. Found the ST book to be quite a read,a week wasn't really enough time to allow the info to sink in as it were,but getting the basic idea is bett...
by UKIT
Thu Sep 10, 2009 3:32 pm
Forum: ITIL Certification
Topic: Service Transition Course
Replies: 12
Views: 8085

I do indeed mean the ST Book,which I have been advised is included as part of the course.I have requested the ST book and now chasing the training company for it. I was advised prior to paying for the course,that they would be sending me the ST Book.I am still waiting for it. I telephoned today and ...
by UKIT
Thu Sep 10, 2009 1:23 pm
Forum: ITIL Certification
Topic: Service Transition Course
Replies: 12
Views: 8085

Having read the syllabus for the transition course it states... "It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination." The transition course is a 3 day course with the exam be...
by UKIT
Thu Sep 03, 2009 10:51 am
Forum: ITIL Certification
Topic: Service Transition Course
Replies: 12
Views: 8085

Thanks for the replies. Perhaps I misled you by the way I worded my post. I have the ITIL V3 Foundation qualification and now need to progress to the Intermediate level in which the course needs to lean towards Change & Configuration management.More so change I suppose as that is my current involvem...
by UKIT
Thu Sep 03, 2009 8:19 am
Forum: ITIL Certification
Topic: Service Transition Course
Replies: 12
Views: 8085

Service Transition Course

Looking for confirmation that the ITIL Service Lifecycle Module "Service Transition" is the best/most appropriate course to take when working in a Change/Configuration management role.I will probably be self funding this 3 day course and need to be absolutely sure I am taking the correct course of a...
by UKIT
Mon May 18, 2009 3:50 am
Forum: ITIL Discussion
Topic: Reducing Fake alerts - Best Practice
Replies: 7
Views: 6325

by UKIT
Sat Apr 18, 2009 1:02 am
Forum: ITIL Jobs
Topic: Resigning Gracefully
Replies: 31
Views: 24348

by UKIT
Mon Feb 02, 2009 5:34 am
Forum: ITIL Certification
Topic: ITIL V3 Exam not like the practice test
Replies: 25
Views: 17083

by UKIT
Tue Dec 02, 2008 3:24 am
Forum: ITIL Jobs
Topic: ITIL Singapore
Replies: 17
Views: 16286

by UKIT
Wed Nov 19, 2008 3:28 pm
Forum: ITIL Service Delivery
Topic: Capacity Management
Replies: 25
Views: 35295