How to calculate SLA.

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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sherry
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sherry
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
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John Hardesty
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sherry
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