Root Cause Categories

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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GOC
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Joined: Fri Feb 17, 2012 7:00 pm

Wed May 21, 2014 10:52 am

Hi I'm trying to categorise root cause for CSI items. Would anyone have any sufggestions or links to where I may find some examples?


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ChangingMan
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Joined: Sun Apr 27, 2014 8:00 pm

Thu Jun 12, 2014 4:32 am

What the hell are root cause CSI items?

Root cause is something that Problem Management should be identifying.
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