How many change records

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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BorisBear
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Thu Jun 12, 2014 6:33 am

We have a bundled releases impacting three systems and we raise a change record to cover the deployment. Our Central Change are not saying we need to have 2 change records because on system has a longer outage than the other 2 - they claim that ITIL v3 specifies that this must be the case. Can anyone verify this as it seems a little pedantic..........for me this is essentially the same change as non of the activities could be done in isolation.


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UKVIKING
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Thu Jun 12, 2014 1:53 pm

BorisBear

ITIL is not a requirements document

It may make a recommendation on doing things

But if your tools can deal with what you need, then do it

As for 1 change...

If the same release is being deployed to the 3 systems and the outage window is system specific.. 1 change is what I would do
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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