Blurried notions tto ttr sla slt

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Casmer
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Joined: Thu Feb 28, 2019 5:07 am

Blurried notions tto ttr sla slt

Post by Casmer » Thu Feb 28, 2019 5:21 am

Hello,
I discover the itil concept that I find very interesting
I am beginner so do not be too hard with me if you find my question stupid
The tto (time to own) is the maximum value allowed between the creation of a ticket and its assignement. Right ?
I would like to know how to set the ttr (time to resolve or repair). The ttr is based on the creation of the ticket or when the ticket is assigned ?
Can you explain me the differences between SLA and SLT.
Regards,
Casmer



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