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ITIL on SAP Solution Manager 7.2

Posted: Tue Nov 28, 2017 2:24 am
by iamsaanvi
Hi All,

Have anyone of you come across some sort of presentation or latest document explaining how ITIL processes are mapped to 7.2 scenarios? The below link is outdated and has little information on sap solution manager 7.2. The White Paper document is from 2013.

wiki.scn.sap . com/wiki/display/SAPITSM/SAP+Solution+Manager+-+ITIL+Certified

Also would like to know, as a release, 'Is 7.2 version certified for ITIL Processes ?' . Or 7.1 is the latest version to be certified and 7.2 is yet to be certified?

Regards,
Saanvi S


[Edited by Admin to remove direct link]

Posted: Tue Nov 28, 2017 2:46 am
by UKVIKING
First

No Links

Second.

ITIL is not a certification program. As ITIL is best practice - ie. a set of advice to be followed and the fact that is what is best in Company A may not be the same way Company B does things.

However, the standards should be looking at the combination of ITIL, CoBIT and ISO20000