Change - beginning or result?

Discuss and debate ITIL Change Management issues
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hrbaer
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Change - beginning or result?

Post by hrbaer » Thu Feb 01, 2018 4:40 am

Hi,

I was wondering how to deal with e.g. some software change in an ideal ITIL world and even more precise in change managment process.

a) a software change needs to be covered in some change ticket in the beginning (so before starting with the implementation)
b) (which would be my understanding) a change has to be raised as a consequence by the successfully implemented and tested change to the software.

Could you tell me which approach is the recommended one from ITIL perspective?

Thanks in advance!



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