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MALC???

Posted: Fri May 17, 2019 3:46 pm
by Jeff22
Is MALC worth taking now that ITIL 4 is out?

Re: MALC???

Posted: Mon May 20, 2019 9:49 am
by tedderpd
Great question! For the first time ever, there are two versions of ITIL (ITILv3 and ITIL 4) that are available for training/certification, so l can understand why you’d like to know if it’s worth taking MALC.

The answer, of course, is “it depends”. :)

The ITIL 4 curriculum is not yet released, and candidly, while I like what ITIL 4 Foundation discusses, my gut tells me that ITIL 4 Foundation is just the tip of the iceberg with respect to the what the full ITIL 4 body of knowledge will be discussing. So if you really want to test your knowledge regarding the application of ITIL concepts across the lifecycle of a service, MALC is the current best way to do that.

Two key topics that MALC covers that I think are key to success in using ITIL to support ITSM are:
- Understanding the benefits, challenges, and risks of each phase of the lifecycle and managing cross-lifecycle processes
- Things that should be considered when managing and improving services and the service management practices

While ITIL 4 is moving away the lifecycle concept, I still think understanding these concepts will serve service managers well.

Other things to consider:
- cost
- time investment
- migration to the ITIL 4 qualification scheme (essentially, the MALC credits “don’t count” toward the ITIL 4 MP qualification.

Hope this helps!

Re: MALC???

Posted: Tue May 21, 2019 5:47 pm
by Jeff22
tedderpd wrote:
Mon May 20, 2019 9:49 am
Great question! For the first time ever, there are two versions of ITIL (ITILv3 and ITIL 4) that are available for training/certification, so l can understand why you’d like to know if it’s worth taking MALC.

The answer, of course, is “it depends”. :)

The ITIL 4 curriculum is not yet released, and candidly, while I like what ITIL 4 Foundation discusses, my gut tells me that ITIL 4 Foundation is just the tip of the iceberg with respect to the what the full ITIL 4 body of knowledge will be discussing. So if you really want to test your knowledge regarding the application of ITIL concepts across the lifecycle of a service, MALC is the current best way to do that.

Two key topics that MALC covers that I think are key to success in using ITIL to support ITSM are:
- Understanding the benefits, challenges, and risks of each phase of the lifecycle and managing cross-lifecycle processes
- Things that should be considered when managing and improving services and the service management practices

While ITIL 4 is moving away the lifecycle concept, I still think understanding these concepts will serve service managers well.

Other things to consider:
- cost
- time investment
- migration to the ITIL 4 qualification scheme (essentially, the MALC credits “don’t count” toward the ITIL 4 MP qualification.

Hope this helps!
Thanks for the detailed response! Sounds like MALC is still valuable and offers some insights to ITIL that will help in the migration to V4.

Re: MALC???

Posted: Thu May 30, 2019 6:40 am
by lcaputo
I have to agree with tedderpd.
I got both ITIL v3 and 4 Foundation certificates and I have to admit that the v3 has been really useful with engaging with customers who are still following a more traditional approach (no agile/devops in sight).
Perhaps there is not a correct thing to do as of now :roll: